Update: June 20, 2018, 2 p.m. (Eastern)
We've received reports from our data provider estimating a possible resolution date of June 22, 2018. We'll continue to update here as more information becomes available.
On June 6th, 2018, Wave began experiencing issues with our bank account integration (automated transaction import) functionality for US Bank. The cause of this issue appears to be recent website updates undertaken by US Bank. The data provider through which Wave is able to facilitate back connections is aware of this issue and working to understand its scope and the steps necessary to resolve it. We'll update here with more information as we receive it. Thank you so much for your patience.
Understanding the issue
Wave’s Bank Integration feature makes it possible to automatically pull transactions data into Wave, allowing you to update your books without needing to manually enter or import data.
Connecting to bank data is a highly specialist area, requiring dedicated knowledge of banking system worldwide, and close working relationships with many financial institutions. Like all other online accounting systems and financial portals, Wave accesses bank data via specialist third-party bank data integration partner, enabling us to connect to more than 10,000 online banking websites and financial institutions across the world.
Due to the complexity, number, and variety of banking systems worldwide, issues occasionally arise for all financial platforms that provide this type of functionality. Most often, this is due to banks updating their own systems without regard to the potential knock-on effect on their customers who choose to access financial data via a system such as Wave. Unfortunately, this is an industry-wide phenomenon.
Here at Wave, our dedicated Integrations Team of engineers are committed to working with all necessary parties to ensure we are able to offer reliable bank connections and to resolve such system issues as inevitably arise as quickly as possible.
When will this be fixed?
We know the bank connection feature in Wave is important to you. Unfortunately, at this time we are unable to provide a firm estimate of when all Wave users will see their bank connections updating normally.
If you have raised a support ticket for either of these issues, our Customer Support Team will notify you as soon as we are able to decisively resolve them. Additionally, we will post updates to this article whenever we have further information available.
Unfortunately, our Customer Support Team are unable to provide additional information or troubleshooting on a one-to-one basis. There is no need to raise any support request for this issue; all affected customers will receive a fix at the same time, after these issues have been resolved through updates to our bank data provider’s systems and, if necessary, Wave’s own systems.