If it is Payday and your employee has not yet been paid, there are a few items you will want to check
CHECK #1: When is the Payday?
To find out what the Payday is, please navigate to Payroll > Run Payroll > Approved Payrolls. Click the pay period in question. You'll find the Payday listed here.
To confirm that it will be paid by Direct Deposit, please navigate to Payroll > Direct Deposit > View Transactions. You will see the transfer with a SUCCESS status here.
If today is Payday - please allow up to at least 2 p.m. Eastern for the deposits to post. Banks have varying posting times and the deposit may not be reflected on your employee's bank statement until later in the day.
CHECK #2: Is this the first payroll for the employee?
If yes, the missing funds may be due to the following reason:
- The employee's bank account is incorrect or the entered bank account doesn’t exist. We will have to wait 3-5 business days to hear back from the employee's bank. Once this happens we will have the option to resubmit the pay or refund it back to your account.
- In the meantime, we recommend obtaining a void cheque from your employee and updating the bank details by navigating to Payroll > Employees > Direct Deposit. Update with the corrected details.
If is it not the first payroll for your employee, please reach out to our support team here OR if you have an open communication with our team regarding this issue, please reply back and we will investigate further.