How do I troubleshoot my bank connection?

If your online banking credentials or your multi-factor authentication has changed, your bank connection may stop importing transactions. Here's how to fix it.

If you notice that your transactions aren't importing, or you get an email notification letting you know your bank connection isn't working, log into your Wave account and navigate to Banking > Connected Accounts in the left-hand navigation menu.

The account that is not importing will be marked with a notification. Click Reconnect and follow the steps to reauthorize the connection by logging in with your online banking credentials.

Once you've reauthorized the connection by logging in, the connection should begin working again and transactions will begin flowing into your account from the last imported transaction.

If reconnecting doesn't work on the first try, you may need to wait and try reconnecting later.

Bank connections are available to businesses in the US and Canada. Please log into your Wave account to view this content. If you are not in the US or Canada, learn how to upload bank or credit card statements.

Was this article helpful?
67 out of 648 found this helpful