Automatic bank transaction imports are part of Wave’s Pro Plan. Learn more about Wave’s plans or how to subscribe.
There are a few reasons your bank connection might disconnect, such as changes to your banking login credentials, password, or MFA, or if your bank needs to confirm you still want to provide access to Plaid.
If you update your username in your online banking portal, your bank connection in Wave will stop auto-importing transactions. To reconnect your account with the updated credentials, delete your bank connection and connect it again.
If your bank connection disconnects, you will receive an email stating why this happened and a notification on your Connected Accounts page.
If you do not see a reconnect button, and your transactions have stopped importing, see Why is my bank unable to import transactions?
To reconnect your bank from within your Wave account:
- Log in to your Wave account at waveapps.com.
- On the left-side menu, click Banking > Connected Accounts.
- Next to the affected bank connection, click Reconnect.
- Follow the steps to reauthorize the connection.
After reauthorizing, the connection should work again and transactions will import into your account from the last imported transaction date.
If reconnecting doesn't work on the first try, you may need to wait and try reconnecting later. If you experience frequent disconnections, upload bank and credit card statements to get your transactions into Wave instead.