If your online banking credentials or your multi-factor authentication has changed, your bank connection will stop importing transactions. Follow the steps below to reconnect your account:
- Log into your Wave account at waveapps.com.
- On the left-side menu, click Banking > Connected Accounts.
- The account that is not importing is marked with a notification. Click Reconnect and follow the steps to reauthorize the connection by logging in with your online banking credentials.
Once you've reauthorized the connection by logging in, the connection should begin working again and transactions will import into your account from the last imported transaction date.
If reconnecting doesn't work on the first try, you may need to wait and try reconnecting later. If your username has changed, follow the steps in How to resume transaction imports if your username has changed.