What are customer statements and when should I use them?

Customer statements allow you to remind your customers about outstanding invoices, or send details of their account activity for their records. Send a statement to your customers if they have more than one invoice outstanding, or if your customer wants to see all invoices and payments. 

How do I generate and send a Statement in Wave? 

Go to Sales in the left-hand menu and click on Customer Statements. Select the customer for which you want to generate a statement. Upon receipt of their statement, your customer will be able to select and pay the payment enabled invoices online. 

You can print your Customer Statements for your records.

What type of Statement should I send to my customer?

There are two types of statements in Wave, Outstanding Invoices and Account Activity

Outstanding Invoices

An Outstanding Invoices statement will display all unpaid invoices for the customer at any given point in time. They can view the invoices that are partially paid, unpaid and past their due date. Your customers can use this statement to view the real time snapshot of their unpaid invoices with your business. They can also view their invoices from the statement. 

You can send the Outstanding Invoice statement to your customer via link or email. 

Account Activity

Generate an Account Activity statement by choosing this option from the drop down. An Account Activity statement displays the details of all invoices, payments and refunds for that customer within the selected date range. You can use this statement when you want to share a complete history of sales and payments with your customers for record keeping. 

Was this article helpful?
706 out of 805 found this helpful