What are customer statements and when should I use them?

Customer statements allow you to summarize all the invoices and payments for a customer between two dates in a single view. Send a statement to your customers if they have more than one invoice outstanding, or if your customer wants to see all invoices and payments.

How do I generate and send a Statement in Wave? 

Go to Sales in the left-hand menu and click on Statements. Select the customer you want to generate a statement for and the appropriate date range. 

If you don't see all the expected invoices and payments for the customer, try selecting a wider date range. 

What type of Statement should I send to my customer?

There are two types of statements in Wave, "History" and "Unpaid". 

Generate an Unpaid statement by checking the "Show unpaid invoices only" box. An Unpaid statement only displays invoices that have not been fully paid and does not display the date and amount of the payments. Use this type of statement when you want to get paid for all the outstanding invoices. 

Generate a History statement by unchecking the "Show unpaid invoices only" box. A History statement displays the details of all invoices and payments between the two dates, even if the payment applies to an invoice that is dated outside of the selected date range. Use this type of statement when you want to see a detailed transaction history with your customer. 

Customer statements allow you to remind your customers about outstanding invoices, or send details of their account activity for their records. Send a statement to your customers if they have more than one invoice outstanding, or if your customer wants to see all invoices and payments. 

How do I generate and send a Statement in Wave? 

Go to Sales in the left-hand menu and click on Customer Statements. Select the customer for which you want to generate a statement. Upon receipt of their statement, your customer will be able to select and pay the payment enabled invoices online. 

What type of Statement should I send to my customer?

There are two types of statements in Wave, Outstanding Invoices and Account Activity

Outstanding Invoices

An Outstanding Invoices statement will display all unpaid invoices for the customer at any given point in time. They can view the invoices that are partially paid, unpaid and past their due date. Your customers can use this statement to view the real time snapshot of their unpaid invoices with your business. They can also view their invoices from the statement. 

You can send the Outstanding Invoice statement to your customer via link or email. 

Account Activty

Generate an Account Activity statement by choosing this option from the drop down. An Account Activity statement displays the details of all invoices, payments and refunds for that customer within the selected date range. You can use this statement when you want to share a complete history of sales and payments with your customers for record keeping. 

Was this article helpful?
97 out of 139 found this helpful