Frequently asked questions about ROEs (Record of Employment)

This article is for Wave payroll in Canada.

How do I get a copy of the ROE?

If you have issued an ROE through Wave, it will take 1-3 business days to be submitted to Service Canada. Once the submission is complete you can download a copy for your records. To download a copy, see Download a copy of your employee’s ROE.

When do I have to issue an ROE?

Most commonly, an ROE is issued each time there's an interruption of earnings (leave of absence, dismissal, resignation), when Service Canada requests one, when the pay period frequency changes, or when the payroll account number changes. For a more detailed guide on when to issue an ROE, see Service Canada's Understanding the Record of Employment Form.

Can I see the status of an issued ROE?

When you issue an ROE in Wave, it can take 1-3 business days to be filed with the CRA. On the left-side menu, click Payroll > Employees and select the employee who was issued the ROE. In the Employment Status section, next to Issue ROE in the Offboarding Task List, there is a status bar. If the status is Processing this means the ROE is still pending filing. If the status is Issued then the ROE has been filed.