NEW: Improved direct deposit insights

We’ve updated the Payroll by Wave direct deposit page to give you more insight into the status of each payroll, down to the employee level. 

You can now monitor the status of every payroll as it processes. If there’s an error with the payroll run, or with the deposit for a specific employee, you’ll see an error message with recommendations on how to resolve the issue.

You can see the status of every direct deposit, including ones that are scheduled for future dates, under Payroll > Direct Deposit. As the direct deposit is processed, the status will change from Scheduled, to Processing, to Complete. If there are any errors, or if the payroll is cancelled or on hold for some reason, that status will also appear.

Click the date to see the details of a specific payroll run.

On this screen, you’ll see the deposit status for each employee. If there’s an error that needs your attention, you’ll see it highlighted here.

For example, if your business bank account has insufficient funds, an employee’s bank account was entered incorrectly, or that account has been closed, you’ll need to update that information before re-submitting the transaction.

If there’s an issue with an employee’s direct deposit (for example, if their banking information is incorrect in the system), you will be prompted to resubmit the payroll once you’ve resolved the issue. You can do this at the individual transaction level instead of re-running the entire payroll.

Direct deposit errors include:

Insufficient funds

There wasn’t enough money in your account to process payroll. Make sure there’s enough money in your account for this payroll run, and resubmit the payroll.

Account frozen/Account closed

Your account has been frozen by your bank, or the account has been closed. Check with your bank to ensure your account is active, and make sure the banking information you entered is correct before re-submitting the payroll.

No account/Unable to locate account

We don’t have the correct banking information for either your account, or an employee’s account. This often means there are typos in the information you submitted. Check that your banking details are correct, or verify that the employee’s information is correct on the employee details page, and resubmit the payroll.

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