Ongoing integration issues with Citizens Bank

While we work with our provider to resolve this issue, Wave recommends using the bank statement upload feature to import and categorize your transactions from Citizens Bank.

Beginning on February 28th, Wave's third-party bank data integration partner notified us of issues with the automated transaction import functionality for Citizens Bank. Our data provider is aware of this issue and working to understand its scope and the steps necessary to resolve it. We'll update here with more information as we receive it. Thank you so much for your patience.

Understanding the issue

Wave’s bank integration feature makes it possible to automatically pull transactions data into Wave, allowing you to update your books without needing to manually enter or import data.

Connecting to bank data is a highly specialist area, requiring dedicated knowledge of banking system worldwide, and close working relationships with many financial institutions. Like all other online accounting systems and financial portals, Wave accesses bank data via specialist third-party bank data integration partner, enabling us to connect to more than 10,000 online banking websites and financial institutions across the world.

Due to the complexity, number, and variety of banking systems worldwide, issues occasionally arise for all financial platforms that provide this type of functionality. Most often, this is due to banks updating their own systems without regard to the potential knock-on effect on their customers who choose to access financial data via a system such as Wave. Unfortunately, this is an industry-wide phenomenon.

Here at Wave, our dedicated integrations team of engineers are committed to working with all necessary parties to ensure we are able to offer reliable bank connections and to resolve any issues as quickly as possible.

When will this be fixed?

We know the bank connection feature in Wave is important to you. Unfortunately, at this time we are unable to provide a firm estimate of when all Wave users will see their Citizens Bank connections updating normally.

If you have raised a support ticket for either of these issues, our customer support specialists will notify you as soon as we are able to resolve them. Additionally, we will post updates to this article whenever we have further information available.

 

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