How to resume transaction imports on our new bank connection update

Wave has partnered with a new bank data provider to update and improve your transaction import experience. This update increases connection stability and transaction update frequency and improves our Support team’s ability to troubleshoot connection issues.

Your transaction imports are temporarily paused during the update. When the update is complete, we need your permission to resume importing transactions with the new bank connection experience. You can resume transaction import in two quick steps.

1. Review your connected financial institutions

After your update, you’ll see a notification in your Wave account, and we’ll send you an email asking you to resume your transaction imports. Follow the link in the email or go to Banking > Connected Accounts in your Wave account to get started.

The Connected Accounts page replaces the old Bank Connections page and displays a list of your connected financial institutions. You can now resume transaction imports for these institutions.

2. Resume transaction imports

Wave automatically detected the financial institutions that you had connected for transaction import with our old bank data provider and matched them to the same institution with our new bank data provider.

Wave needs your permission to continue importing transactions from these accounts via our new data provider. To give your permission, click Resume next to your financial institution(s). You’ll be prompted to sign in to your account with that institution.

After you’ve signed in, Wave will show you all the accounts you were importing transactions from with that institution. We’ll ask you to confirm that you want these specific accounts to continue to import transactions. Check that each account is set to import into the bank/credit card account in Wave that you expect. If you need to change the Wave account that will receive the transactions, click Edit.

Once you’ve completed these two steps, your transaction imports will resume with the upgraded bank connection experience.

FAQ

I have an “unmatched” financial institution. What does that mean?

A financial institution is unmatched if Wave was not able to automatically match the financial institution you connected with its equivalent on our new bank data provider. Click the Search button next to any unmatched institutions to begin setting up a connection. Once you find your institution in the search results, click it to log in.

After you’ve logged in, Wave will display the accounts that exist under your institution. You will be asked which financial accounts you want to resume transaction imports for. You will also have to select which account in Wave should receive these transactions.

Once the verification process is complete, your transaction imports will resume!

I can’t find my financial institution. What do I do?

No bank data provider has support for every single institution. Our bank data provider is actively working to make these improvements available to an increasing number of financial institutions, and the list of supported institutions continues to grow. If you can’t find your institution after searching for it, you can click Let us know and upload a bank statement to add your institution to the list of requests.

In the interim, you can still import your transactions from any unsupported financial institutions to Wave by uploading a bank statement or by using our Google Sheets integration, Wave Connect.

Bank connections are managed independently for each Wave business. If you have multiple businesses, make sure you resume transaction imports for each business.

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