Why can’t I delete certain customers?

If you find that you can’t delete a customer, it’s because that customer is associated with an invoice in Wave.

Customers can be associated with multiple items in Wave. These include:

  • Invoices
  • Recurring invoices
  • Checkouts
  • Transactions on the Accounting > Transactions page

A customer cannot be deleted if they are associated with an invoice, because doing so may have a negative impact on your bookkeeping. If you attempt to delete a customer that is associated with an invoice, you will see this warning:

Customers associated with transactions, checkouts and active recurring invoices (if there are no generated invoices) can be deleted. Once data is deleted from Wave, it can’t be recovered, so be sure that you want to delete the selected customer.