Wave help and support

To provide expert assistance as quickly and efficiently as we can, we connect with our customers through email and live chat rather than by phone. You can access Wave Support right from your account to get quick answers when you need help. Click the blue question mark in the bottom right-hand corner of any page in Wave to get started.

When you click the help button in the bottom right-hand corner of any page in Wave, Mave, Wave's chatbot, will greet you. Mave is built to quickly answer most questions you have about Wave, or connect you with other resources. Mave is available to every Wave user 24/7.

Tips for using Mave:

  • Use short phrases
  • Try different ways of asking your question
  • Use the reply buttons


Support Team availability:

Wave Support access and availability is determined by your business region, as well as whether you use a paid Wave product. Mave will offer to connect you with the Support Team if that option is available for your account, or help you search the Help Center.

Was this article helpful?
4 out of 42 found this helpful