Steps to take if an employee did not get paid

If your employee has not received their pay on the expected pay date, this could be for a
few reasons:

• The payday is incorrect
• Direct deposit is not enabled
• The payroll wasn’t approved
• The employee’s banking information is incorrect

The payday is incorrect

To verify the expected payday is correct:

1. On the left-side menu, click Payroll > Payroll Dashboard.
2. At the top right, click Approved payrolls.
3. Click the pay period your employee is missing their pay from.
4. Check the payday marked in the calendar.

If the payday is correct, check if there is a bank holiday affecting the deposit timeline.

Direct deposit is not enabled

To confirm if direct deposit was enabled for the payroll:

1. On the left-side menu, click Payroll > Payroll Transactions.
2. Under Complete, at the far right of the pay period where the funds are missing, click Details.
3. Review which employees had direct deposit enabled for that pay period and the status of their deposit.

If the employee is on the pay period and the status is Complete, the funds may still be in transit to their bank account. Allow until 3 PM EST for funds to deposit, or have your employee contact their bank for more information.

If the employee is missing from the pay period, they may not be enabled for direct deposit. To confirm:

1. On the left-side menu, click Payroll > Employees.
2. Click your employee’s name.
3. Click Direct deposit.

If Yes is checked, your employee is enabled for direct deposit now but may not have been enabled at the time the payroll was approved.

If No is checked, your employee is not enabled but direct deposit and must be paid outside of Wave.

The payroll wasn’t approved

Check for the period under Payroll > Payroll Transactions. If you are missing the pay period, you may not have approved the payroll.

The employee’s banking information is incorrect

To confirm your employee's bank details:

1. On the left-side menu, click Payroll > Employees.
2. Click your employee’s name.
3. Click Bank details, then review the routing number and the last 3 digits of the account number.
4. To make an update, click Edit.