While we love having you as a Wave Money user, we understand that sometimes you want to explore other options for your business. Below are the details on how to close your Wave Money account.
Before you can close your account, make sure that your Wave Money account balance is $0 and you have removed Wave Money as your default Payout account (if you’re a Wave Payments user). To move funds out of your Wave Money account, you can follow the steps here . To change your default payout account, you can follow the steps here.
- To begin the procedure of the Wave Money account closure, in your Wave account select the help button in the bottom right hand corner to be met by our friendly support bot, Mave!
- Let Mave know you'd like to close your Wave Money account.
- Our Support Team will reach out to you to confirm a few things like if you’ve successfully been able to move all funds out of your Wave Money account.
- There are a few things we need to do on our end to close the account on your behalf.
- Our Support Team will contact you once this process is done.