What to do if your customers are not receiving invoices sent through Wave

If your customers are reporting not receiving invoices you send through Wave, don’t worry! Here are a few troubleshooting steps you can take to ensure they receive the invoices you send.

When you send an invoice through Wave by selecting the Send Invoice option on your invoice, and your customer does not receive it, have them check the filters in their email account, and their junk/spam folders. If this does not resolve the problem, have them add @waveapps.com to their address book before you try sending them another invoice.

In the meantime, there are some alternative ways to send invoices to your customer. You can export an invoice as PDF by navigating to Sales > Invoices , clicking on the small dropdown arrow to the right of the invoice, and selecting the option Export as PDF. Once you save the file to your device, you can send it from your own email account. Alternatively, you can select the Send with Gmail, Outlook, Yahoo option from the dropdown menu, to send the invoice. Provided your customers can receive emails successfully from your own domain, they will be able to receive Invoices emailed this way.

If you continue to have issues with customers receiving invoice emails, click on the help icon on the bottom right of your screen in your Wave account, for more assistance.