Report an issue with, or freeze your Wave Money Visa® Business Debit Card

The new Wave mobile app combines the features of Wave Invoicing and Wave Money in one place to make it even easier for you to effortlessly manage your finances. Learn how to install the beta Wave mobile app

This article shows you how to use the Wave mobile app. For help with the original Wave Money app, tap the help icon at the top right after logging in to your app.

 

Report your card as lost, stolen, or damaged

  1. Log in to the Wave mobile app, then select Banking on the bottom menu.
  2. Tap Manage cards, then select your debit card.
  3. Tap Report lost or stolen or Report damaged.

If you reported your card as lost or stolen, Wave will cancel the card and mail you a new card with a different card number. While you wait for your replacement card, you can continue to use your Wave Money Virtual Debit Card to make payments.

If you report your card as damaged, Wave will mail you a replacement card with the same card number. While you wait for the replacement card to arrive, you will still be able to use your card number to make online purchases.

When you receive your new or replacement card, activate it by calling the number on the back of your Wave Money Debit Card.

Freeze your card to disable it

When you freeze your Wave Money Debit Card, you will not be able to use it to make payments in person or online.

You can continue to use your Wave Money Virtual Debit Card even if your physical Wave Money Debit Card is frozen. You can still withdraw and receive Instant Payouts that you’re eligible for.

If Wave freezes your card because an unusual transaction is detected, you will receive a notification in the Wave mobile app and an email with next steps.

To freeze your debit card:

  1. Log in to the Wave mobile app, then select Banking on the bottom menu.
  2. Tap Manage cards, then select your debit card.
  3. Next to the Freeze card option, toggle the button to ON.

You can unfreeze your card anytime by toggling the button to OFF.