Wave recently partnered with Check to invest in building a more flexible and supported payroll experience for businesses in the United States. As we continue to transition, there may be a few short-term disruptions to your payroll experience.
Our teams are currently working to resolve the following disruptions:
My employee can’t see their pay stubs
I can’t download my Approved Payroll Run Summary as a PDF
I have bill payments included in my Wave Payroll Clearing account
I don’t see an approved payroll journal transaction
My employee can’t see their pay stubs
At this time, employees who have been invited to view their payroll information in Wave can't access their pay stubs. While Wave works to resolve this issue, download the pay stubs from your business account and provide them to your employees.
To download an employee’s pay stub:
- On the left-side menu, click Payroll > Payroll Dashboard.
- At the top right, click Approved Payrolls.
- In the Employee Pay Statement section, click the cloud icon under the Actions column.
The pay stub will download to your device.
I can’t download my Approved Payroll Run Summary as a PDF
At this time, the PDF version of your Approved Run Payroll Summary is unavailable. While Wave works to resolve this issue, review your approved payroll information in your Wage and Tax Report. Learn how to View, download, and understand your Payroll Reports.
I have bill payments included in my Wave Payroll Clearing account
If you approved a payroll that paid contractors after your business was migrated to Check, and before July 3, you may incorrectly see bill payments included in your Wave Payroll Clearing account.
If your Payroll Clearing account is not at $0, and you do not have a payroll processing, this may be due to your bill payments being incorrectly included here. Your Clearing Account should only include your employees' gross pay for the most recently approved pay period.
To resolve this, first find the affected payroll's gross employee amount:
- On the left-side menu, click Payroll > Payroll Dashboard.
- At the top right, click Approved Payrolls.
- Select your affected pay period.
- The gross employee amount is on the Employees Amount page of the Payroll Summary.
Next, edit the Payroll transaction to include only the gross employee amount:
- On the left-side menu, click Accounting > Transactions.
- Find the transaction with the description “Payroll period ending” and the matching affected payroll date.
- Edit the total amount to include the gross employee amount only.
If your Wave Payroll Clearing account is now at $0, the issue has been resolved. If your Wave Payroll Clearing account is not at $0, reconcile your accounts to ensure they are accurate.
I don’t see an approved payroll journal transaction
At this time, an approved payroll journal transaction may not be created after you run a payroll. You don't need to take any action to resolve this. Wave's Payroll team will record a manual journal entry from their end to your account for the approved pay period.