[Limited Release] Everything you need to know about Instant Payouts

Until May 31st, we are waiving the 1% Instant Payout fee for all eligible Instant Payout users so you can get your money right after your customers pay you. We're hoping that this will make things easier for your business during this difficult time.

Tired of waiting for your money? With Instant Payouts, you’ll be able to push funds to your bank account via your Visa or Mastercard debit card and receive the money nearly instantly, even on evenings, weekends, and holidays.

How do Instant Payouts work?

Regular payouts send money via traditional banking methods, but Instant Payouts pushes money to your bank account using the Visa and Mastercard networks. This means you can get paid without having to wait the standard 2 business day timeline.

How do I use it?

In your Wave account, navigate to Banking > Payouts to see your available Instant Payout balance. You can choose to withdraw the entire available balance or any smaller amount above $25. You’ll receive the amount you choose to withdraw, less the 1% instant payout fee, within 30 minutes.

Why don’t I see an Instant Payouts option in my account?

Right now, Instant Payouts is a limited release. This allows our product team to make sure everything is working perfectly before we offer the service more widely.

FAQs

How do I become eligible for Instant Payouts?

Wave determines eligibility for Instant Payouts based on a series of criteria that allow us to expedite payment settlement on your behalf.

How do I set up my debit card for Instant Payouts?

Go to Settings > Banking > Payouts and enter your Visa or Mastercard debit card details. We will confirm the card’s compatibility soon as you save the card.

Why do I have to provide my debit card number? Wave already has my bank account details.

In order to send you your money instantly, Wave uses card networks (Visa and Mastercard) to push funds to your bank account. You can enter the debit card details from the same bank account you use for Wave Payments or the debit card for a different bank account. The card must be a Visa or Mastercard debit card.

Wave will verify your card’s compatibility soon as you enter and submit the details.

What’s the fee for an instant payout? What will my total fees be?

A 1% instant payout fee will be applied to the amount you withdraw from your available balance. Instant payout fees are separate from the Wave Payments processing fee which is incurred on your invoice payments.

For example, if your customer paid you $1,000 using their Visa, you would have $970.70 available for withdrawal ($1,000 less 2.9% + 30 cents).

When you withdraw $970.70 with an Instant Payout, after the 1% fee, you will receive $960.99 in your bank account.

How long before the money arrives in my bank account? Is it really instant?

Most banks support instant funding and you can typically expect to see funds in your bank account within a few seconds. Funding can take up to 30 minutes with some banks.

I entered my debit card details incorrectly. What do I do?

You can update your card details at any time under Settings > Banking > Payouts.

I get an error message when adding my card. What does that mean?

Wave supports most Visa and Mastercard debit cards. However, some cards are not yet compatible with the technology behind Instant Payouts. Try using a card issued by a different bank.

I have upcoming payouts, but my Instant Payout available balance shows $0. Why?

Your Instant Payout available balance is based on payments received over the last 24 hours (since 8:00 PM last night). Every day at 8:00 PM Eastern Wave batches all payments received in the last 24 hours into standard two business day payouts.

After these payments are batched at 8:00 PM, Wave will keep the Instant Payout balance available to you until the following day. The cutoff for this balance availability is 5:00 PM Eastern.

Friday cutoff exception:

The Friday cutoff extends throughout the weekend until Sunday night, meaning your Instant Payout available balance accrues until 8:00 PM Eastern on Sunday. You can take an Instant Payout until this cutoff.

Not all my invoices have an Instant Payout option. Why?

Wave is still refining our eligibility criteria. Eligibility is determined based on a number of elements including invoice dollar amount and invoice status.

What's the minimum amount that I can take as an Instant Payout?

To accept an Instant Payout, you have to have a minimum balance of $25 available to you.

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