Accidentally deleting your entire Wave account is rare, but it does happen. Before you panic, read on to make sure that's exactly what happened, and then see our tips for getting started again.
Because it's irreversible, we do our best to make sure you're absolutely certain you want to delete your Wave account before letting you do so. If you haven't gone through all steps required to close your account, your data is still intact and there are other actions you can take to locate it.
There are 6 steps required to completely close your Wave account. Did you:
- Sign in to Wave;
- Click your business name in the top right corner;
- Select Profile settings from the drop-down menu;
- Scroll down and click Close This Wave Account at the bottom of the page;
- Follow the instructions to close the Wave account;
- Open the email sent to your primary Wave email address, and click on the link to confirm you definitely want to permanently delete your account and all your businesses within it?
You didn’t do all that? Awesome! Your data is still intact. Double-check the other reasons you may not be seeing your data.
If you have gone ahead and fully closed your Wave account, unfortunately, there's not a lot you can do. To comply with laws designed to protect you and your information, when you delete your account Wave is not permitted to keep your data. We are required to delete everything right away, including all backups, and of course we follow the law.
There’s one exception: if you use Wave Payments, we are required to keep that payment history; we do, and we can share that with you. Anything else, however, including payroll data, will have been permanently deleted.
So what can I do?
- Start a new Wave account.
- If you were a Wave Payments user, talk to us. We may be able to reconnect your Wave account.
- Mass import your bank transaction history.
Unless you had a really large amount of data, you should be able to get back in a good place with a few hours of work.