What to do if you can't see your Wave data

You’re on the Transactions page and don’t see the transactions you expect.

Transaction Filters are hiding the data you’re looking for.

Check your filters to make sure you’re not filtering out what you want to see.

You’re on an Invoice tab, and invoices are missing.

Invoice Filters are turned on, or you may be looking at the wrong tab.

So, if you visit the Unpaid tab, but your filter is selecting only Paid invoices, you won’t see any data. Try clearing your filters or switching tabs.

The data you’re seeing doesn’t match the data you expect to see in the business profile.

You have more than one business, or are a user on one or more businesses.

You can have multiple businesses under one account login and Wave usually loads the business you accessed last when you log in. However, if you don’t log in for a while, or use a different device, you might see a different business. Check the business name in the top right corner. To change profiles, click the name, then select Switch businesses.

All your data seems to be missing, including settings and preferences.

You have accidentally created a new Wave account.

Sign out and sign back in to your original account.

Click here for more help if you can't find your original account.

A business profile is missing.

You have archived a business, or have been removed as a collaborator from a business.

To restore an archived business, see Archive or restore a business.

My Wave account really is gone.

You, or another person who has full owner access to your account, has deliberately deleted your Wave account.

View and Edit users cannot delete Wave accounts.

Deleting a Wave account is not easy, so confirm that's really what happened. Did you follow all of the steps in Delete your Wave account?

If you didn't complete all of these steps, your data is still intact.