Sometimes, Wave needs a bit of help when uploading your bank statement in the file formats OFX, QBO, ASO, and QFX.
If you received the error message "Wave needs you to make a small change to your file so we can read it," here is a breakdown of what happened.
On your statement, there is something called an encoding. This encoding allows Wave to know how we should "translate" what is in your file. If you received the above error, you will need to make a small change to your file and re-save the file.
Here are the steps:
1. Assuming you have saved the bank statement to your computer, you can then open the statement in any text editor (such as Notepad). To do this, select the file, right click and select Open With. You can then select a recommended program or text editor from the list your computer gives you.
2. At the top of the bank statement file, you should see something similar to ENCODING:USASCII or ENCODING:UTF-8.
3. a) If it says USASCII (as it does in the example above), then change it to UTF-8.
b) If it says UTF-8, then change it to USASCII.
4. Click Save and you are done! You can go back into Wave and upload your statement.
Related FAQs:
- What to do if Wave can't read your bank or credit card statement in CSV format
- Two ways to import your transactions into Wave
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