Electronic statements have encoding that tells Wave how to upload its information. When uploading your statement, if you see the error message Wave needs you to make a small change to your file so we can read it, you may need to change your file's encoding.
To edit your file:
- Open your statement in any text editor.
- At the top of your file, there is an encoding line that says either ENCODING:USASCII or ENCODING:UTF-8.
- If you see USASCII, change it to UTF-8.
- If you see UTF-8, change it to USASCII.
- Save your file.
Upload your newly saved file to Wave.