Bookkeep an invoice overpayment to a customer credit account

When a customer overpays an invoice, you can keep the overpayment as a credit to apply toward future invoices. To refund an overpayment, or immediately apply it to another invoice, see Bookkeep invoice overpayments.

Each customer can have one credit account. This account is automatically created when you select the option to transfer the funds to a customer credit account.

Record a customer credit in your web browser

Record a customer credit in the mobile app

Record a customer credit in your web browser

1. On the left side menu, click Sales & Payments > Invoices.
2. Select the All invoices tab.
3. To the right of the overpaid invoice, click Manage overpayment.
4. In the Method field, select Transfer to customer credit account to apply to a future payment. This automatically selects the customer credit account, which cannot be changed.
5. In the Amount field, the overpaid amount will be shown automatically. You can edit this if needed.
6. In the Account field, select the customer's credit account.
7. Click Submit.

This makes the balance due on your invoice zero. The overpaid amount is held in the customer credit account to use towards future invoices.

Learn how to apply a customer credit to an invoice.

Record a customer credit in the mobile app

1. On the bottom menu, tap Sales > Invoices.
2. Tap the All tab, then tap on the overpaid invoice.
3. Tap Manage overpayment.
4. In the Method field, tap Transfer to customer credit.
5. Wave enters the overpaid amount in the Amount field automatically. You can edit this if needed.
6. In the Account field, select the customer's credit account.
7. Tap the Apply credit button.

This makes the balance due on your invoice zero. The overpaid amount is held in the customer credit account to use towards future invoices.

Learn how to apply a customer credit to an invoice.