How do I issue a refund?

Sometimes, for any number of reasons, you may have to issue a refund. We do our best to make this process quick, easy, and intuitive.

  1. Click Sales > Payments in the left-hand navigation menu.
  2. Browse through the list of payments and identify the one you'd like to refund to your client. When you click it, you'll see a pop-up detailing the structure of the payment, i.e. how much of it was deposited in your account, and how much was deducted as a fee. For example, if the payment was made with a Visa card, the fee is equal to 2.9% + 30 cents of the entire transaction.

    Regardless of the type of payment you received, the full amount including the transaction fee will be refunded to the client by clicking the refund button at the bottom right-hand corner of the transaction details.

    You can only manually issue a refund to your client if the payment was made within the last 90 days. If the payment was made over 90 days ago, please reach out to Wave's Customer Support team through our chatbot.

  3. Select a reason for issuing the refund, add any notes you would like to the field provided, and click Refund. Once you have successfully issued the refund, your client will see the funds back on their card in 3-5 business days or in their bank account within 5-10 business days.

Please note that a refund cannot be processed on a transaction that has a chargeback associated to it.