Automatic bank transaction imports are part of Wave’s Pro Plan. Learn more about Wave’s plans or how to subscribe.
Wave partners with Plaid to import your transactions. Sometimes, Plaid may not be able to maintain a connection with your bank. When this happens, you’ll see an error message in Wave. There are a few reasons why connections break, but usually your bank has made a change, and Plaid must make an update to restore the connection.
The support team is unable to contact Plaid to investigate individual connection issues, but they can help troubleshoot your issue.
If you see a Reconnect button on your Connected Accounts page, follow the steps in Reconnect your bank account for transaction imports.
If not, wait for the issue to be resolved and for transactions to resume importing. You can also upload a bank statement or use Wave Connect. If you manually upload transactions, temporarily turn off your transaction imports under Banking > Connected accounts first.
Below are some common reasons why your transactions may not be importing.
Your bank’s website is down due to technical difficulties or maintenance
When a bank’s website has technical issues, Plaid may no longer be able to import your transactions. You may see an error message on your bank’s website, however, a function of the website could break and this may not be visible.
In these cases, Plaid has to wait until your bank resolves any issues before transactions can import again.
Your bank made updates to its security
Your bank may have changed its security processes, blocking third parties like Plaid from accessing transactions. In instances like this, Plaid has to update its systems to comply with these new processes.
You use multi-factor authentication (MFA) with your online banking
MFA is a security measure that prompts you to verify your identity in addition to your username and password. For example, by entering verification code.
Plaid generally supports the use of MFA, but certain types of MFA are not supported. If your bank uses an unsupported MFA method, Plaid can't import your transactions.
You must acknowledge a notification on your bank’s website
Your bank might notify you of changes to your account on their website. These notifications can block Plaid from importing your transactions.
To resolve this, log in to your bank’s website and acknowledge or clear the notification. Once cleared, Plaid can resume transaction imports.
If this doesn't resolve the issue, it means there is another issue with Plaid’s connection to your bank that they need to resolve.
Your bank is no longer supported by Plaid
In rare cases, a previously supported bank may no longer be supported. Reasons for this might include:
- Your bank decided to prevent all third parties from accessing its data
- Your bank made a fundamental change to its systems, making it too difficult for Plaid to access transaction data
Plaid will try to resolve any issues by working directly with the bank, but a resolution isn’t guaranteed. These situations take different amounts of time to resolve because the causes vary widely. Wave cannot provide estimated resolution times or updates.
You have multiple security answers
Your bank may ask for memorable data, like a security question, in addition to a password, when you log in. If so, you might need to connect to your bank multiple times through Wave before Plaid's systems know all of your memorable data, and can continue connecting successfully.
Your login credentials are incorrect
You may have entered your username and password incorrectly. This can prevent Plaid from importing transactions from your bank account.
If you see an incorrect credentials error, check they are correct by logging in to your online banking, and confirm you have selected the correct financial institution to connect to.