You can send either a full or partial refund. Always issue refunds to the original customer and payment method to avoid disputes with the cardholder’s bank.
- Refunds to credit cards take 3 - 5 business days
- Refunds to bank accounts take 5 - 10 business days
Refund a payment
- Log in at waveapps.com.
- On the left-side menu, click Sales & Payments > Payments.
- Click on the payment you want to refund.
- Click Refund payment in the pop-up.
-
To send a partial refund, select Enter refund amount, then enter the amount. To send a full refund, select Full refund.
Wave refunds the processing fees they collected on a pro-rated basis, and the remaining balance is withdrawn from your payout account.
- Choose a reason for the refund.
- Include any relevant notes in the notes field.
- Click the Refund button.
If successful, you'll see the status Refund processing next to the payment. Once the refund has been sent to your customer, you'll see the status Refunded.
If your bank fails to process the refund, you'll see the status Refund failed. If this happens, follow the steps above again to refund the payment.
If you refunded an invoice payment, the invoice will appear as overdue. If you do not expect another payment, write off the invoice.
Refund eligibility
- You cannot refund a payment that is currently undergoing a payment dispute (chargeback).
- Payments made over 120 days ago need to be refunded by our Support Team. Open Mave, Wave’s automated chatbot, and type human support refund over 120 days. Provide the invoice date, invoice number, and amount to be refunded.