Send a receipt for an invoice payment

Before you can send a payment receipt, make sure the payment is recorded on the invoice. The invoice can either be fully paid or partially paid.

Send a receipt in your web browser

Send a receipt in the Wave mobile app

Send a receipt in your web browser

  1. Log in to your Wave account at waveapps.com.
  2. In the left navigation menu click Sales & Payments > Invoices.
  3. Under the Get Paid section of the invoice, click Send a receipt.
  4. In the pop-up that appears, you can do the following:
    1. If you want to send the payment receipt from an alternate verified email address saved under your business profile, click on your email address in the From field, and choose from the list. To add another email address to your business profile, follow these steps.
    2. Click Add recipient to send the payment receipt to multiple contacts.
    3. Edit the subject line or the message that will appear on the body of the email your customer receives.

      You cannot save a customized message to appear by default when sending payment receipts. If you want to customize the message, edit it before you send the receipt.

    4. Click on the checkbox at the bottom if you want to send a copy of the email to yourself.
    5. Click Preview as customer to view how the email would appear to your customer, in a new tab.
  5. To send the payment receipt click Send.

Sending invoice receipts automatically (when a payment is recorded), is not an option in Wave. However, if you have a recurring invoice with automatic payments enabled, a receipt is automatically sent every time a customer’s credit card is charged.

Send a receipt in the Wave mobile app

  1. Log in to your account on the Wave mobile app.
  2. Select Invoices from the bottom menu.
  3. Select the invoice from the list.
  4. Tap the button at the top right.
  5. Tap Send receipt.
  6. If there have been multiple payments on the invoice, select the payment from the list.
  7. Select a sending method. If you choose Send link via…, you can choose a method in the pop-up that appears. If you choose Send email via Wave, on the next page you can:
    1. Change which verified email address to send the receipt from, by clicking on your email address in the From field, and choosing from the list. To add another email address to your business profile, follow these steps.
    2. Add another recipient. Tap the To field, and select a recipient from the list, or enter the email address into the additional field.
    3. Edit the Subject line and the Message.
    4. Select the checkbox to send a copy of the email to yourself.
    5. Tap Send.

Sending invoice receipts automatically (when a payment is recorded), is not an option in Wave. However, if you have a recurring invoice with automatic payments enabled, a receipt is automatically sent every time a customer’s credit card is charged.