Send a receipt for an invoice payment

If you use Wave’s online payments feature, a receipt is automatically emailed to your customers when they pay an invoice through Wave. You cannot customize the message on the receipt or turn this setting off. However, a payment receipt cannot be sent automatically if the invoice doesn’t have the customer’s email address.

Before you can send a payment receipt, make sure the payment is recorded on the invoice. The invoice can either be fully paid or partially paid.

Send a payment receipt or generate a link in your web browser

Send a payment receipt or generate a link in the Wave mobile app

Send a payment receipt or generate a link in your web browser

  1. Log in to your Wave account at waveapps.com.
  2. On the left-side menu click Sales & Payments > Invoices.
  3. Select the invoice from the list.
  4. Under the Get Paid section of the invoice, click Send a receipt.
    1. To generate a link to the payment receipt, tap the More options tab at the top of the page, then click Copy link.
    2. Businesses that accept online payments or subscribe to Wave’s Pro Plan can send payment receipts directly through Wave. To send via Wave, click the Via Wave tab at the top of the page. and fill in the following details:
      • If you want to send the payment receipt from an alternate verified email address saved under your business profile, click on your email address in the From field, and choose from the list. To add another email address to your business profile, follow these steps.
      • Click Add recipient to send the payment receipt to multiple contacts.
      • Edit the subject line or the message that will appear on the body of the email your customer receives.

        You cannot save a customized message to appear by default when sending payment receipts. If you want to customize the message, edit it before you send the receipt.

      • Click on the checkbox at the bottom if you want to send a copy of the email to yourself.
      • Click Preview as customer to view how the email would appear to your customer, in a new tab.
      • Click the toggle to remove the Wave footer. This is only available if you subscribe to Wave’s Pro Plan.
      • To send the payment receipt click Send.

Send a payment receipt or generate a link in the Wave mobile app

  1. Log in to your account on the Wave mobile app.
  2. Tap Sales on the bottom menu, then tap Invoices in the submenu.
  3. Select the invoice from the list.
  4. Tap the button at the top right.
  5. Tap Send receipt.
  6. If there have been multiple payments on the invoice, select the payment from the list.
  7. Select a sending method:
    1. To get a link to the receipt, tap Send link via…, then choose a method in the pop-up that appears.
    2. Businesses that accept online payments or subscribe to Wave’s Pro Plan can send payment receipts directly through Wave. To send the receipt through Wave, choose Send email via Wave. On the next page you can:
      • Change which verified email address to send the receipt from, by clicking on your email address in the From field, and choosing from the list. To add another email address to your business profile, follow these steps.
      • Add another recipient. Tap the To field, and select a recipient from the list, or enter the email address into the additional field.
      • Edit the Subject line and the Message.
      • Select the checkbox to send a copy of the email to yourself.
      • Click the toggle to remove the Wave footer. This is only available if you subscribe to Wave’s Pro Plan.
      • Tap Send.