Send a receipt for an invoice payment

If you use Wave’s online payments feature and the invoice has your customer’s email address, a receipt is automatically emailed to your customer when they pay an invoice through Wave. You can’t turn this setting off; however, with a Pro Plan subscription, you can customize the message on the receipt.

Before you can send a payment receipt, make sure the payment is recorded on the invoice. The invoice can either be fully paid or partially paid.

Generate a link in your web browser

Generate a link in the Wave mobile app

Send a payment receipt through Wave in your web browser

Send a payment receipt through Wave in the Wave mobile app

Generate a link in your web browser

        1. Log in to your Wave account at waveapps.com.
        2. On the left-side menu click Sales & Payments > Invoices.
        3. Select the invoice from the list.
        4. Under the Manage payments section of the invoice, click Send a receipt.
            • If your business is on the Starter Plan, click Copy link.
            • If your business accepts online payments or subscribes to Wave’s Pro Plan, click More options at the top of the page, then click Copy link.

Generate a link in the Wave mobile app

        1. Log in to your account on the Wave mobile app.
        2. Tap Sales on the bottom menu, then tap Invoices in the submenu.
        3. Select the invoice from the list.
        4. If paid in full, tap Send receipt. If there is a partial payment, tap in the top right corner, then tap Send receipt.
        5. If there are multiple payments on the invoice, select the payment from the list.
        6. Tap Send link via…, then choose a method in the pop-up.

Send a payment receipt through Wave in your web browser

Businesses that accept online payments or subscribe to Wave’s Pro Plan can send payment receipts directly through Wave. To send via Wave:

        1. Log in to your Wave account at waveapps.com.
        2. On the left-side menu, click Sales & Payments > Invoices.
        3. Select the invoice from the list.
        4. Under the Manage payments section of the invoice, click Send a receipt.
        5. Fill in the details and edit the subject line and the message if needed.

To send the payment receipt from an alternate verified email address saved in your business profile, click on your email address in the From field and select from the drop-down list. Add another email address to your business profile following
these steps.

        1. Click the plus sign next to the To field to add additional recipients.
        2. Click the checkbox at the bottom to send a copy of the email to yourself.
        3. Click Send.

With a Pro Plan subscription, you can customize the default message your customers see in their email when you send payment receipts through Wave. Learn how to customize your email message templates.

Send a payment receipt through Wave in the Wave mobile app

        1. Log in to your account on the Wave mobile app.
        2. Tap Sales on the bottom menu, then tap Invoices in the submenu.
        3. Select the invoice from the list.
        4. If paid in full, tap Send receipt. If there is a partial payment, tap in the top right corner, then tap Send receipt.
        5. If there are multiple payments on the invoice, select the payment from the list.
        6. Tap Send email via Wave.
        7. Fill in the details and edit the subject line and the message if needed.

Change which verified email address to send the receipt from by clicking on your email address in the From field and choosing from the list. To add another email address to your business profile, follow these steps.

        1. To add another recipient, tap the To field, and select a recipient from the list, or enter the email address into the additional field.
        2. Select the checkbox to send a copy of the email to yourself.
        3. Tap Send.

With a Pro Plan subscription, you can customize the default message your customers see in their email when you send payment receipts through Wave. This feature is only available in Wave's web browser version. Learn how to customize your email
message templates
.