Make an invoice payment
When you send an invoice through Wave, your customer receives an email with the subject line "Invoice # from [business name]." The email provides a summary of the amount due and the due date. If online payments are enabled, the email includes a Review & Pay button that allows them to view and pay the invoice.
You cannot manually process a bank payment. Customers must complete the payments through the invoice link sent.
To make a payment, your customer must:
- Click the Review & Pay button. Customers are then directed to a page with the payment options activated for that invoice.
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Choose the payment method: Credit or debit card, or Bank payment (EFT).
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For credit card payments, customers can enter their payment information on a secure page or use Apple Pay.
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For EFTs, customers can search their bank’s name and are directed to a secure page to log in to their bank’s online banking portal.
- Click Pay.
If there is an error when processing an invoice payment through Wave, our Support Team can help. Open Mave, Wave’s automated chatbot, and contact a Support Agent. Provide the invoice number, payment amount, and the error message.
Make a deposit payment
When a customer has an estimate with a deposit, they receive an email titled “Estimate # from [business name].” The email provides a summary of the amount due and the due date.
To review and pay a deposit, your customer must:
- Open the email and click View estimate.
- Then, depending on whether the deposit is required:
- To accept a deposit without an estimate, click Accept
- To accept and make a deposit payment, click Accept and pay deposit
- To make a required deposit payment, click Pay deposit
- In the payment pop-up window, enter their credit card details.
- Click Pay.
If there is an error when processing an invoice payment through Wave, our Support Team can help. Open Mave, Wave’s automated chatbot, and contact a Support Agent. Provide the invoice number, payment amount, and the error message.