What the invoice payment process looks like to your customer

When you send an invoice, your customer receives an email with the subject “Invoice # from business name”. If you turn on online payments with Wave Payments, your customer sees a Review & Pay button in the email that lets them view and pay the invoice. They also see a summary of the amount due and the due date:

Customers click the Review & Pay button, and are shown the payment options you’ve turned on for that invoice:

When your customer chooses to pay by credit card, they’re presented with a secure page to enter their payment information. Customers with Apple Pay set up also see the option to use Apple Pay on this screen.

When your customer chooses to pay by bank transfer, they’re presented with a secure page to log into their bank’s online banking portal.

Learn how to select which payment methods are accepted on one or all of your invoices in Turn credit card and/or bank payments on and off.

Need help?

If you have a question about or have a problem with an invoice you received from a business using Wave, reach out to the business directly. Businesses using Wave provide their contact information on their invoice and in the email notification you receive.

If you use Wave to send invoices and are having trouble processing a payment on an invoice you sent to your customer, open Mave, Wave’s automated chatbot, and type customer card declined. Mave will help collect any relevant details and direct you to the appropriate support. Learn how to open Mave Get support with Wave