Why am I seeing a charge from Wave when I don't think I have a subscription?
Unexpected charges can appear when your subscription is tied to another business under your Wave account. The charge may also be linked to a separate Wave account. If your charge is for payroll, see Frequently asked questions about payroll billing.
How do I check for subscriptions across all my businesses in Wave?
Since the subscription fee applies to each business profile separately, you must check each business individually. To do so:
- Log in on your web browser at waveapps.com.
- At the top right, click your business name, then select Business settings.
- From the Settings menu, select Manage Subscriptions.
- Check the subscription status for that specific business.
- Switch to the next business profile you own and repeat the steps above.
What to do if I have my subscription on the wrong business?
If you find your paid subscription is on the wrong business profile, first cancel the incorrect subscription and then subscribe on the correct one.
Step 1. Cancel the incorrect subscription
To cancel the subscription, follow the instructions linked below, depending on the subscription type:
- Cancel a Pro or Receipts Plan subscription
- Cancel your payroll subscription
- Wave Advisors subscription portal
Step 2. Subscribe on the correct business
To subscribe on the correct business, switch to the business profile that you want the subscription features for, and follow the instructions linked below, depending on the subscription type:
What if I can't find the charge under any of my businesses?
If you cannot find the charge under any of your businesses, it might be on a different Wave account or for another paid service in Wave. Try logging in with any other email addresses you may have, as the subscription could be on a separate account.
If you need more help with your subscription billings, open Mave, Wave’s automated chatbot, and request a Support Agent. To reach them, get support with Wave